You are entitled to compensation if your flight was delayed and your situation meets the following criteria:

• you arrived at your final destination at least 3 hours after the scheduled time
• your flight departed from the airport located in EU or your flight was operated by EU carrier when departing from outside of EU and arriving in the EU
• the delay wasn’t caused by extraordinary circumstances (bad weather conditions, strikes, political or civil unrest etc.).

The amount of compensation that you might be entitled to, depends on the flight distance and varies from €250 to €600.

Outside of your right to compensation due to a long flight delay, while you wait, the airline has to provide you with meals and refreshments, communication (phone calls, fax, email), accommodation in the hotel and transportation between the airport and the place of your stay, if necessary.

If you are still unsure if you are eligible to receive compensation due to your flight delay, you can check it quickly by using our free eligibility calculator.

You are entitled to compensation if your flight was canceled and the airline didn’t inform you about it at least 14 days before scheduled departure.

Outside of your right to compensation, while you wait for your alternative flight, the airline has to provide you with meals and refreshments, accommodation in the hotel and transportation between the airport and the place of your stay, if necessary. Unfortunately, if the cancellation was caused by extraordinary circumstances (bad weather conditions, strikes, political or civil unrest, etc.) the airline is not obligated to pay the compensation.

If you are still not sure if you are eligible to receive compensation due to your canceled flight, you can check it quickly by using our free eligibility calculator.

The airline can deny you the right to board for multiple different reasons. This if you are entitled to compensation is determined by their reason. If overbooking was the cause of your denied boarding, you are eligible for compensation and you can file a claim with Flight Defender. If for some reason you were late at the boarding gate, you didn’t have required travel documents or there was an issue where you were to blame, the airline is not required to pay out the compensation.

You are entitled to compensation when a delayed or canceled flight cause you to miss a connection under these circumstances:

• you booked your flights together (under the same booking number),
• you arrived at your final destination 3 or more hours later than scheduled
• the delay or cancellation was not caused by extraordinary circumstances (bad weather conditions, strikes, security concern etc.)

If you are still not sure if you are eligible to receive compensation for your missed connection, you can check it by using our free eligibility calculator.

The amount of compensation you might be eligible for depends on a few different factors:

• type of flight disruption (whether it was a delay, cancellation or overbooking)
• the length of the delay (based on the time you arrived at your final destination)
• the distance of the flight.

The table below can help you determine how much you can claim: (add table)

You are still entitled to the compensation, even if you accepted the voucher from the airline, but just if the voucher has a lesser value than the compensation you are due. For example – if the voucher that you received was €400 and according to the EU Regulation 261/2004 you are entitled to €600, the airline still owes you €200 in monetary compensation.

There is one particular case when the airline is not obligated to pay compensation after a passenger accepted the voucher. If your flight was overbooked and you voluntarily gave up your seat and accepted the voucher from an airline, you are not eligible for compensation.

Yes. Regulation EC 261/2004 requires airlines to take care of you by providing assistance if your flight was delayed, canceled or overbooked and you are forced to wait an unreasonable amount of time for your flight. In addition to this, you can claim compensation for your inconvenience.

You can check how much you are entitled to by using our free eligibility calculator.

You might be eligible for the compensation if your charter flight was delayed for over 3 hours, canceled or overbooked. Whether you’re traveling on a regular priced flight, using a low-cost company or on a charter flight, your right to compensation does not change.

You can check if you are entitled to the compensation for your disrupted charter flight by using our free eligibility calculator.

No. You are eligible for compensation even if you are not an EU citizen. Your citizenship does not affect your rights under the EU Regulation 261/2004.

Yes. The compensation is owed to a person that experienced the flight disruption, it doesn’t matter who paid for the ticket.

You can check how much compensation you can get for your disrupted flight by using our free eligibility calculator.

The easiest way to find out if you are eligible for compensation is to complete our free eligibility checker. It takes less than 2 minutes.

You might be entitled to flight compensation if in the past 3 years you have experienced a long flight delay, cancellation or you were denied boarding. Compensation is due to a traveler only if the flight disruption was caused by a situation that was in the airline’s control. Airlines are not required to pay out compensation in case of extraordinary circumstances.

• If your flight was within UE, from or/and to UE – according to EC 261 Regulation, you might be entitled to compensation if your flight was delayed (by over 3 hours), canceled or overbooked (you were denied boarding).
• If your flight was within the US – you might be entitled to compensation in case of denied boarding due to overbooking and your alternative flight arrived at your destination one hour late or more.