Privacy Policy

We view data privacy as a fundamental part of doing business. Our Privacy Policy and practices are focused on processing personal data appropriately and lawfully while providing confidentiality and integrity. We will ask you to consent to our use of cookies in accordance with the terms of this notice when you first visit our website.

1. PERSONAL DATA

1.1 We obtain data using cookies and similar technologies. We process data to have a better understanding of how you use our website and services.

1.2 The account data may include your name and email address, phone number, date of birth and other data that you provide while registering. We obtain such data directly from you. We process account data for the purposes of operating our website, providing our services, ensuring the security of our website and services and communicating with you.

1.3 The service provision data may include your contact details, bank account details and information, related to services. The service provider data is processed to provide services and keep proper records of those transactions.

1.4 We may process any of your personal data identified in this notice where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

2. DATA SHARING

2.1 We may disclose your personal data to any member of our group of companies as reasonably necessary for the purposes set out in this notice. 2.2 We may disclose your personal data to our payment service providers. We will share service provision data with our payment services providers only to the extent necessary for the purposes of processing your payments.

3. MARKETING / ADVERTISING PREFERENCES

3.1 After consenting, we will send you marketing messages via email. 3.2 Also, if we already have provided services to you, we will inform you about our other products that might interest you including other information related to such. 3.3 You may opt-out of receiving marketing messages at any time.

4. COOKIES

4.1 Cookies are small text files containing an identifier that is sent by a web server to your web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 4.2 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. 4.3 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via the information provided in the relevant browser website. 4.4 Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

5. UPDATING YOUR DATA

Please let us know if the personal information that we hold about you needs to be corrected or updated.

6. CHANGES TO THE NOTICE

Any changes to this notice will be published on the website and, in case of material changes, we may inform you about such via email.

What our clients say:

Got our compensation fast. Straightforward process, if everything would be that easy!!! Thank you Flight Defender!!!

Heather K.

I am so happy I used this service. It took the stress away by not having to deal with the airline directly. Thanks a lot!

Louis S.

I missed my connecting flight when traveling from Europe to US. One of my flights was also canceled a couple of days before the scheduled trip but the airline took care of this issue. I was stuck in Paris for over 4 hours which messed up my plans and got me back home 5 hours late. I then got my flight information together and claimed with flight defender for this inconvenience. Several weeks passed and I got extra bucks into my pocket…. need to remember and use them in the future. Thanks flight defender!!

Ben L.

It was very easy to submit a claim on the website. I was afraid they would want a lot of my personal information but that wasn’t the case. I could sign the contract electronically which was super easy and convenient. After 2 months they informed me about their success and I had to choose the payout method. Overall experience – 5 *****

Lauren P.

It was a nightmare to have a canceled flight, especially when traveling with kids… It was easy and simple to claim compensation with Flight Defender. No phone calls, just e-mails and uploaded documents online. Received the money within a month. Thank you.

Skye F.

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